Your order will be sent as soon as we receive a transfer of the full amount of the same. Your order will be sent when it is complete. All transfers must be made in euros.
Securely pay your orders with the main credit cards: VISA, VISA Electrón, 4B, or Mastercard.
With Authenticated Credit Card (Verifiedby Visa / MastercardSecureCode).
If you have a credit card registered in your bank to operate in secure internet shops and you have a code or password that allows you to authenticate the online payment of your orders this is the ideal option to pay your orders. This form of payment is completely online, so orders are charged in full at the time you finish the purchase transaction.
The shipping of the products will be free if the purchase exceeds € 100, otherwise there will be a charge of € 5 for shipping.
In ION-ONE we are very concerned about the delivery times that we have committed, for this we use market leading carriers.
The delivery time of the products that are in stock will be between 7 and 10 working days. If the product is not available, the delivery time will be notified by telephone in the shortest possible time.
We ship throughout Spain (Peninsula and Balearic Islands). In Ceuta, Melilla and the Canary Islands there will be a variation in the price of transport according to current rates, customs clearance and taxes are borne by the customer.
- In the case of bank transfer, the term will start counting from the moment the payment is made.
- In the case of VISA, the term will start counting immediately.
In the case of orders with several items, you may receive your order several times, always looking for the fastest delivery.
When receiving your package it is important to check that the packaging and the interior arrive in good condition. VERY IMPORTANT, If you observe any incident, within a maximum period of 24 hours after receipt, you must report to the company that made the transport, claiming the damage to the product and notify us of the incident. Otherwise, ION-ONE cannot be held responsible for the damages caused.
Always check your sizes when you place your order, in case you have made a wrong size, you can change it for another one, leaving the return and shipping costs at your expense, within 7 days.
The return of ordered items will be replaced by a similar item, but never refunded.
We do not promise anything that we cannot fulfill but if you have had delays with the delivery of our merchandise, contact as soon as possible to solve the incident …
Postage due to change of sizes is the responsibility of the Client, both collected and new delivery.